Please contact us if you think your statement or receipt is incorrect or if you need more information about a transfer on the statement or receipt. All correspondence needs to be received within 60 days after your first statement on which the error or problem appeared. Please include your name, account number, the dollar amount of the suspected error, and a description of the error or transfer in question.
We will investigate your request and promptly correct any error. Should there be more than ten (10) business days (twenty days for new accounts, point-of-sale transactions, debit card transactions, or electronic fund transfers initiated outside the U.S., any of its territories or possessions, the District of Columbia, Puerto Rico, or any political subdivision of the preceding) before you hear from us regarding the correction, we will credit your account with provisional credit until the investigation is closed.
Or you may email us at:
Questions About your Equity Line Bill:
If you think your bill is incorrect, or you need more information, please write to us at the address shown on your bill as soon as possible. All correspondence needs to be received no later than 60 days after your first bill on which the error or problem appeared.
Should you decide to submit your request by mail, please include the following information: your name and account number, the dollar amount of the suspected error, and a description of the error or transfer in question.
Keep in mind, you are not obligated to pay any amount in question during the investigation; however, you are still obligated to pay the portion of the bill that is not in question. During the investigation, we cannot report you as delinquent or take any action to collect the amount in question.
The finance charge is computed on the daily principal balance each day by application of the daily periodic rate.
In case of errors or questions about your statement, please give us a call at (864) 877.2000; or, you may send your request by mail to:
Greer State Bank
P.O. Box 1029
Greer, SC 29652