Statement Error

Questions about your Deposit Account Statements:

Please review the activity in your account promptly and notify the bank of any checks or other transactions that you did not authorize, payment amount altered, or any other suspected fraudulent activity.  See below for the specific timeframes for reporting errors with regards to Electronic Transactions.  Other transactions should be reported within 30 days from the statement date or 30 days from the date the item was first made available to the account owner.

In Case of Errors or Questions about your Electronic Transfers:

Telephone us at 864-877-2000 or write us at Greer State Bank, Post Office Box 1029, Greer, SC 29652 or contact us on the Web at www.GreerStateBank.com as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

  • Tell us your name and account number (if any).
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information.
  • Tell us the dollar amount of the suspected error.

We will investigate your complaint and will correct any error promptly.  If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes for us to complete our investigation.

 

 

Questions About your Equity Line Bill:

If you think your bill is incorrect, or you need more information, please write to us at the address shown on your bill as soon as possible. All correspondence needs to be received no later than 60 days after your first bill on which the error or problem appeared.

Should you decide to submit your request by mail, please include the following information: your name and account number, the dollar amount of the suspected error, and a description of the error or transfer in question.

Keep in mind, you are not obligated to pay any amount in question during the investigation; however, you are still obligated to pay the portion of the bill that is not in question. During the investigation, we cannot report you as delinquent or take any action to collect the amount in question.

The finance charge is computed on the daily principal balance each day by application of the daily periodic rate.

In case of errors or questions about your statement, please give us a call at (864) 877.2000; or, you may send your request by mail to:

Greer State Bank
P.O. Box 1029
Greer, SC 29652

 


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