Contact Us

Send us your feedback
57

FAQs

Questions people have asked us about Online Banking.

Questions people have asked us about Online Banking.
  1. How much will I pay for using Online Banking?
    • There is no charge for Personal Online Banking from Greer State Bank.
  2. What will I be able to do through Personal Online Banking?
    • Through Personal Online Banking, you will be able to:

      • Access balance information and transaction histories of your Greer State Bank accounts
      • Make loan payments and transfer funds between Greer State Bank accounts
      • Pay bills quickly and easily using our Bill Pay Service
      • Balance your finances at any day or time of the month
      • Download transactions to financial software products such as Quicken and Microsoft Money
      • Order checks online
      • Place stop payments online
      • View images of statements up to 24 months in the past
  3. How do I sign up for Personal Online Banking?
    • Simply click here or go to the Enroll Now link on the homepage and follow the instructions for first time users.
  4. Who should I contact if I have problems with Personal Online Banking?
    • Call us at (864) 877-2000 during regular banking hours and ask to speak to one of our Online Banking specialists. You may email us by clicking here with your questions or by clicking on the Contact Us button.
  5. How frequently is my Greer State Bank account information updated?
    • Transactions occurring at one of our branches, through the TELEBANKER system or through our Online Banking system are posted to your account immediately. Transactions occurring at the ATM are posted to your account at the conclusion of the business day. To view transactions posting to your account on the current day, select the Current Business Day option under the Transactions menu.
  6. How do I export my account information to financial management software, such as Microsoft Money, Quicken, or QuickBooks?
    • Exporting your account information is easy. Simply log on to Online Banking, click on your account number, go to the Transactions dropdown menu and select Export. On the Export screen, you can select the date range, transaction type, and file type.
  7. Can other people on the Internet see my account information?
    • Electronic transactions performed over the Internet are more private than traditional paper transactions. The electronic information that travels from your computer to our Online Banking System through the Internet is securely encoded by a complex procedure called encryption. Additionally, your online access is restricted by the use of your personal password and other information known only to you.
  8. Is it possible for someone to gain access to my account information through the Internet?
    • This would require the ability to break the encryption code used in Online Banking. Encryption is a complex mathematical process that allows information to be translated into a secure language. The information can only be decoded using the right "key". The encryption we use employs a maximum of 128 characters or bits. While using our Online Banking system, all communication from you to the system and from the system back to you is encrypted using this method. Of course, you should always safeguard your password and other personal information about your accounts.
  9. How can I protect my accounts and personal information while I bank online?
    • Greer State Bank takes numerous steps to keep your account and personal information secure. However, you must also maintain the security of your own banking information. Memorize your Online Banking password. This password authenticates you every time you begin an Online Banking session. Never write down your password or reveal it to anyone. Change your password on a regular basis. Remember to sign off when you are finished banking, especially if you are not using your own personal computer.
  10. What happens if I don't log off Online Banking?
    • If you forget to log off, your Online Banking session will terminate after a specified amount of time has expired with no additional activity.
  11. What is the authentication image and authentication passphrase?
    • Each time you log in an authentication image and passphrase is displayed. If they match your private image and passphrase, then you can enter your password and click submit. Your image and passphrase allow the bank to recognize you and you to recognize that you are on the bank's secure website.