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Statement Error Resolution

In case of errors or questions about your electronic transfers call us at 864.877.2000 or write us at Greer State Bank, P.O. Box 1029, Greer, SC 29652. Please contact us if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared. Please include your name and account number, the dollar amount of the suspected error, a description of the error or the transfer you are unsure about, and an explanation of why you believe an error has occurred or why you need additional information. 

We will investigate your complaint and correct any error promptly. If we take more than ten (10) business days (twenty days for new accounts, point-of-sale transactions, debit card transactions, or electronic fund transfers initiated outside the U.S., any of its territories or possessions, the District of Columbia, Puerto Rico, or any political subdivision of the preceding) to make a correction, we will credit your account for the amount you believe to be in error so that you will have use of the funds during our investigation. 

In Case of Errors or Questions About your Equity Line Bill: 

If you think your bill is incorrect, or if you need more information about a transaction on your bill, write us at the address shown on your bill as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not perserve your rights. 

In your letter, give us the following information: your name and account number, the dollar amount of the suspected error, and a description of the error and why you believe it occurred. If you need more information, describe the item you are unsure about. 

You are not obligated to pay any amount in question while we are investigating, but you are still obligated to pay the portion of the bill that is not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question. 

The finance charge is computed on the daily principal balance each day by application of the daily periodic rate. 

For Other Questions About Your Statement or to Make Address Changes 

Please notify your local branch by writing to Greer State Bank, P.O. Box 1029, Greer, SC 29652, calling 864.879.BANK (2265), or emailing us to ask a question about your statement or update your information. For your protection, we may request written authorization to process your address change. You may also request address changes online by clicking on the Address Change button in Online Banking. 

In Case of Theft/Loss of a Visa Check Card 

If your Greer State Bank Visa Check Card is lost or stolen, you are obligated to notify us immediately upon discovery of such loss or theft. After normal banking hours, please call 1.800.236.2442 and provide your name, debit card or account number and the date the card was discovered missing.